My laptop is a few years old. It does not recognize the T-Mobile network. My laptop recognizes other networks, cable, fiber optics, etc but not T-Mobile. Is there a setting I can change to get this to work?

Since you own an older laptop, try this trick.The first thing to check is to make sure the Hidden switch on your network is set to Off. By default, the Hidden switch is On for the primary network. Use the T-Mobile app to access the settings for your network. Tap the Network tab on the bottom, then tap on your existing network to see the settings. Scroll down to the bottom of the page and you'll see a Hidden switch. Turn it off and then Save.If that doesn't solve your problem, try adding a new WiFi network for your laptop. Use the T-Mobile app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your laptop. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. See if the new network you've created doesn't allow your laptop to connect.

Yes, the method described here should work for your older Windows computer. Because of your laptop's age, there is a chance that it will not be able to "see" a WPA2/WPA3 secured network. If that happens, you must use the phone app to downgrade it to WPA/WPA2. The app is downloadable from the Apple App Store or the Android Store.The Hidden switch is under the Network tab of the phone app. Launch the app, then tap the Network tab at the bottom of the screen. The Hidden slider is at the bottom of the configuration screen, so you will have to scroll down to see it. I leave mine off since hiding a network will not keep a dedicated hacker from using my WiFi.IMHO, Ethernet is always preferable to wireless, but there are only two Ethernet ports on the back of my TMHI Arcadyan KVD21 5G gateway. I use one to connect to a 5-port, 1 GB switch, which I use to connect one or two devices via Ethernet. The other port is connected directly to an Apple TV. I've also successfully used TP-Link Powerline adapters in my home to extend a wired network to my wife's computer and a TV mounted outside. They work perfectly and are combined with a WiFi range extender that covers a dead spot in one room of our house. For the record, that dead spot existed with Xfinity as well as TMHI.Good luck with your new service!

Hello, I've tried bocaboy2591 suggestion but was not successful. I even tried all the possibilities with the new wifi network and couldn't still wasn't able to connect or see with my Dell Windows 10.

Hi,This discussion is very helpful. I just received my T-mobile internet 5G Gateway. The device I wish to connect is a well-functioning and protected Windows 7 computer (yes, it is "no longer supported" but Windows sends daily and often twice-daily antivrus and firewall updates, plus I have other security features).1.My question is, will the method described here also work for my very old computer? So far it has connected to every router and hotspot I have encountered while visitng friends.2. Where is the Hidden switch?.3. Is it better to connect via wireless or ethernet cable?Thank you!bda bocaboy2591 wrote: Since you own an older laptop, try this trick. The first thing to check is to make sure the Hidden switch on your network is set to Off. By default, the Hidden switch is On for the primary network. Use the T-Mobile app to access the settings for your network. Tap the Network tab on the bottom, then tap on your existing network to see the settings. Scroll down to the bottom of the page and you'll see a Hidden switch. Turn it off and then Save. If that doesn't solve your problem, try adding a new WiFi network for your laptop. Use the T-Mobile app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your laptop. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. See if the new network you've created doesn't allow your laptop to connect.

Thank you, bocboy,2591.Very helpful and specific answers. I am not at the location where I will be setting up my T-mobile device. Since I only have a 15 day trial period, I will wait til I am at the location in order to see if it works, hopefully in the next week or 2.Thanks again!bda

Laptop Does Not Recognize T-Mobile Internet

nc1037
Bandwidth Buddy
Hace 12 meses
you’re not looking at bocaboy’s primero post…
Here is the last paragraph from that post - I added a few words and some bold text.
Add a new WiFi network for your laptop. Use the T-Mobile internet app (on your phone) and tap the Network tab on the bottom, then the “+” button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your laptop. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. See if the new network you've created doesn't allow your laptop to connect.
HawkDoc
Newbie Caller
Hace 11 meses
I have an old Dell Inspiron. I tried everything that Bocaboy said. I did both paragraph instructions. Now my question is when i open the wifi networks, the hidden network is there. Both hidden buttons are off. I tried logging in to the hidden network with the SSID info for the new network i made for the laptop and i did also try with the main network info too. The laptop still will not login. And there is no network showing for either networks in my t-mobile app.
jaisa2007
Network Novice
Hace 11 meses
Adding the new 2.4 wifi network worked for me. Now my older devices are connected. Thank you bocaboy2591.
EHop
Newbie Caller
Hace 11 meses
I had the same issue. The instructions are spot on. Thanks for the information.

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Laptop Does Not Recognize T-Mobile Internet

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