Forum Discussion
Not receiving text messages
No longer getting text messages from ServiceNow via our incident management process. Other coworkers receiving although they are not Tmobile customers. This was previously working. Our logs indicate that the texts were sent.
I heard T-Mobile was doing some maintenance. I tested it twice just now and Email-SMS is now being delivered to t-mobile subscribers.
We noticed this about a week ago that SMS messages were not coming from ServiceNow anymore in our organization as well. We contacted ServiceNow just to make sure and they said they were going out from our system. Other carriers are working just fine just not T-Mobile. Does anyone know if they maybe blocked server-now.com?
T-mobile users (me and others) receive SMS from other email domains like google.com, our company email, etc, but not coming from "service-now.com". Other carriers don't have a problem delivering sms from service-now.com.
This needs to be looked at ASAP by T-Mobile.
