I've got an Arcadyan KVD21 5G Gateway from T-Mobile and used the T-Mobile Internet app to configure it. Everything is working, but when I try and launch the app on my phone, it flickers or a millisecond on the gateway home page, then goes to the initial screen (the one with the magenta "T") and I just get a spinning gear icon for as long as i leave it there.I try killing the app, but when it's relaunched, the same thing happens. I deleted the app and then reinstalled it from the App Store, but the problem still persists.The weird thing is that sometimes, like first thing in the morning, it connects with no problem. Go figure!Is anyone else having this problem, and if so, have you solved it?As always, thanks in advance for any insight.

I am running the T-Mobile Internet app on an IPhone 14 Pro Max running IOS 16.3.1. The app launches just fine but the most important tab, the device tab does not work. Trying to locate devices the app will show the spinning icon but never connect. In fact this causes the app to freeze up making it impossible to go to other tabs. Customer service's solution was to unplug the gateway then refresh my instance. After my gateway rebooted the device tab worked. That's the good news, the bad news was the second time I used the app the device tab once again froze up. This is very disappointing since there is no way to manage the connected devices without the device tab. Please fix this app or at least give us a web based access solution. Note my gateway is the FAST 5688W.

We still don't have a fix? When i first got the Arcadyan the T-Mobile app worked wonderfully. This was about a year ago. Now I've noticed I cant do anything. I can barely get into the app. My main purpose of using the app is to manage the devices that are logged onto my network. You can forget it. If I manage to get into the app itself I shouldn't even try to select the devices tab. I will get the spinning gear "forever". Come on T-Mobile what are you'll doing. What is the fix? Im on an Iphone XR with latest IOS. Again this feature worked fine months ago.

If T-Mobile is going to force users to try to use the flakey mobile application on an iOS device they need to fix the flakey home internet mobile application. If they can't seem to fix it so it functions on an iOS device they should bring back the web GUI for management of the newer gateways. When the Arcadyan gateway first released it worked with the web GUI. Then the first firmware update was released and they crippled it so the web GUI was no longer able to access the gateway. I get that they want to dumb it down for setup but the user experience with the home internet mobile application is so bad on an iOS phone or iPad. If the mobile application is only pseudo functional for the initial setup when using an iOS device and then is nothing but unreliable after it is setup that is just wrong.

Same experience here on iPhone 13 iOS 16.1. The app flashes the Home Screen for a millisecond then goes to the logo with the spinning icon…forever. Have to delete the app and reinstall to make it work again. Ridiculous!

App doesn't work while logged in to the other app also. Anyone have a solution? The app is garbage. I'm on IOS 16.2, iPhone 13.

Problem with T-Mobile Home Internet app

RatheBSailing
Roaming Rookie
Hace 11 meses
Restart the device. Power it down. Power it up.

Sorry for the jargon.
bobsc
Newbie Caller
Hace 11 meses
What does “bounce the router” mean?
RatheBSailing
Roaming Rookie
Hace 11 meses
Same here. iPhone 14 with iOS V 17.1.2.
I did bounce the router an then the app began working working.
bobsc
Newbie Caller
Hace 11 meses
I am using an iPhone 14, with the latest iOS 17.1.2. Until today the TMobile internet app always worked. Today it cannot find any of my connected devices. And several times today it just showed the screen trying to connect with the spinning gear. I tried reinstalling, same bad behavior. Right now I am connected but getting a spinning gear trying to find my devices.
By the way, the network is fine, all the devices connect and operate correctly.
RatheBSailing
Roaming Rookie
Hace 11 meses
Wow. Egregiously bad app. How did Apple even approve it?
JMAC93
Newbie Caller
Hace 12 meses
This is very disappointing… I have an Iphone 15 running IOS 17.1.2 and have the same problem. Have reinstalled the app (several times) and tried most of the "fixes" in previous posts to no avail. Seems like this problem has existed for some time - why haven't they fixed it?
JerryM
Newbie Caller
Hace 12 meses
I have the same problem. After 2 days and about 4 hours on the phone with multiple support people and being told more than 6 times to delete the app and reinstall it, still not working. I am not impressed with T-Mobile support or their app. If they don't want to fix it they should remove it from the app store.
Artemis531
Newbie Caller
Hace 2 años
I am having the same issue after updating my iPhone 13. Is there a website that can be used instead of the app. I need to make adjustments to our wifi and the app simply will not work. Deleted and downloaded again, cut phone on and off, disconnected from wifi and forced to reconnect and it gets stuck there. I am out of options.
Brian_G1
Newbie Caller
Hace 2 años
The app keeps hanging on old iPhone running iOS 16.7.2.
The app not reliable at all.
babcot
Newbie Caller
Hace 2 años
having the same issue. The internet is working fine but the app is just useless at this time