Forum Discussion

doug2104's avatar
doug2104
Roaming Rookie
Hace 3 años

ACP Program

Why isn't T-Mobile participating in ACP?  T-Mobile was participating in the EBB program why not the new ACP program (Affordable Connectivity Program). I do not want to switch my account to Metro or A...
  • PolarSkizo's avatar
    PolarSkizo
    Hace 3 años
    doug2104 wrote:

    • PolarSkizo thanks for the info. But I only pay $50 with T-mobile now and it would cost me more to go with MetroPCS at $55 plus the cost of a phone line that is required. I am guessing it would cost me a total of about $90 to $100 to go with MetroPCS and the $30 off for using ACP and I am still going pay more than the $50 with T-mobile.

    • Anyway, thanks again for your help & info.

    From what I was told, by the District manager at my (former job) Metro store in San Diego, he said the cost of the internet would be $20 with Autopay + ACP; the cheapest phone plan, unfortunately will likely be $40 a month for 10GB of data unless a rep is able to swing you their old legacy plan that was $40 for Unlimited Talk, text, data (no hotspot, Google one or Amazon Prime) bringing the cost close to $80-90 a month but for that legacy plan, they'll need to call MetroDSG.

     

    If you still prefer to stay with T-Mobile, that's okay. The $50 plan is a little pricey but no voice lines are required and there's a lot of companies now that operate under the T-Mobile network which offer Multi Month discounts (Mint Mobile, for example) or another carrier that is forced to offer you lifeline benefits/discounts is TracFone, now owned by Verizon but still obligated to operate under T-Mobile and AT&T service (for the time being as well.)

     

    Best of luck my friend :)

Phil0413's avatar
Phil0413
Roaming Rookie
Hace 3 años
Maria99 wrote:

I'm extraordinarily mad about this whole ordeal and after seven months of empty promises, untruths, false assurances, etc trying to get T-mobile to accept my EBB eligibility, I filed a complaint with the FCC. 

All I have is home internet with T-Mobile, and I was promised that I would get my EBB transferred from Xfinity to TMobile when I switched. It never happened. I called every single month since August 2021 and was promised I'd see the discount applied within 1-2 billing cycles and that it would "be worth the wait." I'm still waiting. From what I was told when I called a week ago, I'll wait forever because they aren't giving anyone ACP. I was told I have to go to Assurance. I don't want to go to Assurance! If I had wanted to go to Assurance, I would have signed up with them to begin with!

Listen to me, T-mobile. I've recommended you to countless people. I've sung your praises to everyone for a long time.     

That stops NOW. I feel traicionado. Believe me when I tell you that I'll take you to the mat on this. You've acted unethically. You NEED TO MAKE THIS RIGHT.

Acepto 💯