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Phil0413
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Joined 3 years ago
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Re: ACP Program
Maria99 wrote: I'm extraordinarily mad about this whole ordeal and after seven months of empty promises, untruths, false assurances, etc trying to get T-mobile to accept my EBB eligibility, I filed a complaint with the FCC. All I have is home internet with T-Mobile, and I was promised that I would get my EBB transferred from Xfinity to TMobile when I switched. It never happened. I called every single month since August 2021 and was promised I'd see the discount applied within 1-2 billing cycles and that it would "be worth the wait." I'm still waiting. From what I was told when I called a week ago, I'll wait forever because they aren't giving anyone ACP. I was told I have to go to Assurance. I don't want to go to Assurance! If I had wanted to go to Assurance, I would have signed up with them to begin with! Listen to me, T-mobile. I've recommended you to countless people. I've sung your praises to everyone for a long time. That stops NOW. I feel betrayed. Believe me when I tell you that I'll take you to the mat on this. You've acted unethically. You NEED TO MAKE THIS RIGHT. Acepto 💯5Visto2likes0ComentariosRe: Why not participate in the Affordable Connectivity Program (ACP)??
Craiger33 wrote: I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivity Program (ACP) but then found out that T-Mobile has chosen NOT to participate in this new program. I am being told I need to switch my service to Metro or Assurance (which require a phone line to get Home Internet). I'm not interested in switching my accounts, but if I have to-I won't be going to one of their subsidiaries, I'll move to AT&T or Verizon (both supporting their customers by participating in the ACP. WHY is T-Mobile not choosing to participate in the ACP?? Why is T-Mobile choosing to NOT support their customers in a time of need? I totally agree..T-mobile need to step it up and think about the customers first because im bout to step out8Visto8likes0Comentarios