Connected, No Internet

Thanks to all those posting here, proving that my issue is far from unique and isolated. About 40 days into this failure mode, I am still without internet service via my T-Mobile gateway.

After many, many frustrating phone conversations with "tech support," I'm on my third device -- this time the Arcadyan model. The problem remains the same: "good" connection with T-Mobile's cellular network but no internet service… not even a blip... this after about ten months of what I consider stellar internet access, given the paucity of options in my area.

To Jay from Georgia: Thanks for your post, but I sincerely doubt you spoke to an actual engineer. T-Mobile has erected impenetrable firewalls to prevent that from happening. Instead, you most likely spoke to one of their offshore "tech" representatives, who can do little more than perform scripted procedures and file trouble tickets. One of the last reps I spoke to claimed he was the last stop on my journey to a solution, promised to stay on top of it, and would get back to me with updates. I haven't heard from him in a couple of weeks.

Still, the thought of reconnecting with my local cable company is so odious to me, that I am willing to wait. As long as I keep getting credited (for my autopays) for outage days/weeks/months, I have nothing to lose. Reports here are encouraging in that some users seem to regain service after some indeterminate period. In the meantime, I can limp along with my slow, expensive, rock-solid DSL service.

I will update as I can.