Forum Discussion
Has anyone gotten the " F451 Error - Unable to link T-Mobile home internet phone number" problem resolved?
I see this has been an issue. Has anyone ever gotten it resolved?
I had this problem when I first signed up for home internet. It had to do with my having a very old (and long inactive) prepaid hotspot linked to my e-mail address. I had to call Home Internet Customer Service, and they basically had to remove the e-mail address from my account. The person on the phone couldn't do this - they had to escalate it to someone else and call back the next day. When they called me back, they had to manually add my e-mail (as though I had never given them an e-mail when I signed up). After that, it worked fine.
Just make sure you call Home Internet Customer Service at 1-844-275-9310 instead of the regular customer service number.
I believe my issue is also because I had an old expired Tmobile account. I have changed passwords and worked with a number of different technical support people who have had no success and only say there is a problem with their system and that it has been escalated. I did find that on the Tmobile Tuesdays app on my iPhone, I was able to login and link the telephone number on the internet box to my login and receive a verification code on my internet box. This would imply that at least somewhere in their system, I am in there correctly. I only have TMobile Home internet and not phone service. Apparently if you have both, there is not an issue.
