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batrimmer
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Re: Has anyone gotten the " F451 Error - Unable to link T-Mobile home internet phone number" problem resolved?
I had this problem when I first signed up for home internet. It had to do with my having a very old (and long inactive) prepaid hotspot linked to my e-mail address. I had to call Home Internet Customer Service, and they basically had to remove the e-mail address from my account. The person on the phone couldn't do this - they had to escalate it to someone else and call back the next day. When they called me back, they had to manually add my e-mail (as though I had never given them an e-mail when I signed up). After that, it worked fine. Just make sure you call Home Internet Customer Service at 1-844-275-9310 instead of the regular customer service number.129Visto0likes0ComentariosRe: A LOT of T-Mobile ID issues as a Home Internet customer
Hi, Had the problem where I had a T-mobile ID, but couldn't associate my Home Internet to the ID (that F451 error). I had an old Prepaid hotspot ages ago, so had an old T-mobile ID kicking around but no active T-mobile services until I signed up for Home Internet. The way I got it fixed was to call Home Internet Customer Support (1-844-275-9310). The rep should submit a trouble ticket, referencing that F451 error message. The tech support people will then remove that e-mail address from your account. (You'll know it's done when you try to sign in to My T-mobile and get a "we don't recognize that e-mail" error.) When the rep calls you back, they will have to add your e-mail address back in. (It's the same as if you never gave them an e-mail when signing up.) They will send a PIN code to the email to verify. Give the PIN code to the rep to confirm the e-mail. After that, I was able to create a new T-mobile ID just fine. ¡Gracias Umberto!14Visto0likes0Comentarios