Forum Discussion
A LOT of T-Mobile ID issues as a Home Internet customer
I've been dealing with this for several hours now, so forgive the rant… It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don't know why that is so hard to ...
Hola,
Had the problem where I had a T-mobile ID, but couldn't associate my Home Internet to the ID (that F451 error). I had an old Prepaid hotspot ages ago, so had an old T-mobile ID kicking around but no active T-mobile services until I signed up for Home Internet.
The way I got it fixed was to call Home Internet Customer Support (1-844-275-9310). The rep should submit a trouble ticket, referencing that F451 error message. The tech support people will then remove that e-mail address from your account. (You'll know it's done when you try to sign in to My T-mobile and get a "we don't recognize that e-mail" error.)
When the rep calls you back, they will have to add your e-mail address back in. (It's the same as if you never gave them an e-mail when signing up.) They will send a PIN code to the email to verify. Give the PIN code to the rep to confirm the e-mail. After that, I was able to create a new T-mobile ID just fine.
¡Gracias Umberto!
