Forum Discussion
High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet
I don't know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet. I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full ac...
Sorry to hear you have issues with the 5G modem part, "alarmguy". Perhaps try a PC fan under your internet gateway to keep it cool.
I have included pictures to show how the 5Ghz WiFi part of the gateway can not be fully turned off in case there is a firmware update to fix this, which we have to do manually as far as I can tell since it asks for an update file to be uploaded through the PC, and there is nowhere currently where we can get that file.
I think T-mobile will be shooting themselves in the foot if they think the average home owner will not run into problems. The main issue I had last night was an average home owner issue.
Amazon prime video kept lagging out and running extremely slow or have extremely slow time to respond to request like downloading video thumbnails or loading into videos on both PS4 and on FireTvStick.
I gave up on it actually. With Xfinity we never had this issue.
What was weird is that after I closed out of Amazon Prime video from PS4 and from FireTv stick, I just started Amazon Prime Video directly from the app on LG TV, and that was the only simultaneous stream, and that worked flawlessly.
So I believe that the T-mobile wifi internet router part of the device gets confused when two users are on different devices within the same network and they try to use the same service.
That’s something that the average home owner does do.
However I have not seen this issue with Netflix that shares the same concept.
And on Amazon you are allowed 3 simultaneous streams. But even before streaming, like I said before, even just looking at the thumbnails of content to watch, they would barely load in if they even loaded at all. So the issue started before I even got to press play.
Again, never had these issues with Xfinity, so all the clues point at some confusion on T-mobile’s end.
T-mobile please fix this soon. Please and thank you!!!! Would be great to have full expert features for the gateway so that we can better manage all settings ourselves.
