5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well. During the day my gateway pulls about 500 Mbps and has a "Very Good" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day. I have a ticket open for the "local engineering department" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps. I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has "stopped communicating." Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only tothen get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
horrible upload speed
Ok so I'm new to T-Mobile home internet but I've came across a issue. I'm getting 4-12 ping, 130-190mbsdownload, but I'm only getting around 3-4.8mbs upload, that is thru Ethernet, if I go to WiFi the numbers are the same beside upload goes up to 5.2-8.3mbs…. What could be going on? Phone support was no help at all.
5G Home Internet Suddenly Very Unstable And Technical Support Is Essentially Useless
Wondering if anyone else is having similar issues. First, at $50/month for 5G speeds with no data caps, this service is pretty much the best deal out there. When it is working well, we typically see speeds in the 60+ Mbps down/ 20+ Mbps up which is by far the best performance we've ever had at our house. Unfortunately, it has recently become the case that it almost never "works well". Over the last couple of weeks, we are lucky if we can get an hour a day where it is getting this kind of performance. For much of the day, it is actually not even usable (we're talking less than 1 Mbps and barely registering uploads). The strange thing is that when we first got this modem, it never seemed to be the case. I saw some forum discussions that overheating might be an issue, but it really isn't that hot. Additionally, when it is performing poorly, I noticed that we are getting less than two bars primary and zero bars secondary on the modem. Again, this previously wasn't the case. Sometime rebooting with temporarily resolve this issue, but I am not kidding when I tell you that most days we restart the modem a minimum of five times. Many times it simply doesn't fix anything. Compounding this is the fact that TMobile seems committed to off-shoring their technical support and the quality of this service is so bad it could be a post in itself. Over the last couple of months I've probably called once a week, which typically eats up an hour of my day and has rarely resolved anything. On three occasions, the representative told me they would call me back and not one has. Not one. On the last call, I managed to get a "manager" on the line who honestly was not any better than those who work for him. His only solution was to downgrade us to LTE even after I told him that we ultimately go the 5G device because the LTE was working very poorly. Anyway, I'm 99% sure I'm just going to have to bail on this service and go with Starlink which is available in my area. This really bums me out because whenTmobile's service is even working halfway decent it is more than enough for us, but "half-way decent" at this point is a dream state for us. Again, I'm curious if others are having similar issues. For what it is worth, we have the Nokia 5G cylindrical tower.
internet residencial
Sooooo. (T-Mobile) says in there advertising 33mb average for home internet. I live in the central Phoenix Metro area (T-Mobile) says it's a good connection for home internet my phone witch is also a T-Mobile 5g phone (one plus 7pro 5g) gets amazing speeds till I use up all the high speed Internet. Who else has slow speed??? I do speed tests on my phone and tablet and constantly get well below the 33mb that they say is the low end... Like 13-24mb slow... Disconnect from home internet and my phone instantly jumps up to 77-164mb so.... Not sure what is happening. Anyone have any advice? Should I disable the WiFi and get a stand-a-lone router that I can assign my own wireless channels?
Extremely high latency with home internet
Just recently got the home internet gateway and it's been incredibly disappointing. For the price of it and the fact we have cell towers, including tmobiles towers, within less than a milebof our home, it's been incredibly underwhelming. Speeds are anywhere between 20mbs and 300, meanwhile the latency is consistently well over 120ms (as high as 800) on downloads and several thousand milliseconds on upload. We've had the gateway in every spot we could think of, each one reading "excellent" signal on the gateway and app and single location was better than any other. Even had it sitting outside the balcony and it was still horrendous performing tests directly on top of it. Is there anything to bother trying with this or just send it back? Was hoping for something at least halfway decent compared to what I had last and somehow it's come up even worse for wireless connection.
Consistent disconnects and low speeds
Lately, I've noticed my connection dropping every few minutes for a couple seconds, just enough to disrupt anything that requires stable connection. On top of that, my speeds have gone down to 10-20 down and 30 up, (unless I'm talking to support, then they're miraculously 100+ both ways🙄 (that's a whole other conspiracy)) Support is claiming work on the tower,which is a possibility I suppose. Upon digging deeper into it though,I figured out which tower I'm connected to via CGI info, and it's literally the one in my backyard, 300 yards away. Now, I can see that tower from my desk, and there has not been any work there for months now. The driveway leading to it has a huge tree down across is. So unless it's remote updates, I don't think there's been work to it. Even more baffling, is that this tower, according to Cellmapper, doesn't even cover my home, it's apparently pointed the opposite direction. The tower that best covers me is 1.7 miles away. Advanced metrics reads as follows. Unfortunately, I never checked this info when times were good to compare it to now. The two that are currently "Good" do convert to "Excellent" a lot of the time. The "Poor" SINR is very rarely above a 4, no matter where it is in my house, and then other stats drop down in quality anyway.I've tried moving it around, and this is about as good as it gets location wise. Tool in the app confirms it as well. RSSI LTE - Excellent (-69) RSRQ 5G - Good (-12) LTE - Excellent (-7) RSRP 5G - Good (-84) LTE - Excellent (-78) SINR 5G - Poor (2) LTE - Excellent (21) Band 5G - n41 LTE - b66 Anyone have any idea what's going on?Trouble with connection to work VPN
I am using TMobile home internet with a 5G router. the connection appears fine until I connect to my work VPN(speed unusably slow). Other employees do not have the same issue using the same VPN and I have been working with IT. The VPN is using Cisco AnyConnect to aDTLS, SSL, TCP and UDP 443 endpoint. They are suggesting that there may be a problem at TMobile with the UDP traffic on port 443. could someone please verify this for me? thxTMobile Home Internet
My Home Internet is unusable for more than 16hours a day. From about 7AM to Midnight the Internet slows to a crawl. It averages about 500K down or worse. Not even 1 MB down! From after midnight until morning, the speeds jump to anywhere from 25MB to 50MB. It works great. Unfortunate I sleep at night like most people. It doesn't matter where I position the device. It doesn't appear to be a connection issue, the connection shows from Good the Excellent and doesn't change from day to overnight. Same type of connection. It seems to be throttled severely during the day. Either it's severely throttled or it's WAY oversold. Does anyone else experience something like this? There's no point in continuing the service if it's unusable.