Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well.
During the day my gateway pulls about 500 Mbps and has a "Very Good" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day. I have a ticket open for the "local engineering department" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps.
I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has "stopped communicating." Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?
Been having the same exact issue. Every night it slows down significantly. There is no change in placement that improves the situation. Any desire to solve this problem TMobile?
Me too, daily service slowdown around midnight on 5G internet thing and on cell phone. Annoying Should I switch to other cell and internet provider?
Anyone have any updates on this? Running into the exact same issue word for word. 8 o'clock in the evenings for me. From 200mbps to 5mbps if I'm lucky.
He is not the only one only mine hits at midnight. I'm not getting anywhere near his speeds during the daytime I usually average between 90 and 125 and for download it's about 35. After midnight it will drop down to 8 to 30, and for download believe it or not I will still get 35. It's something that T-Mobile is doing on its end it's not something that the customers are doing on their end. I'm about to go back to the chord just for the consistency. I am literally resetting my modem three to four times every night. It is good for about 20 minutes and then right back down to nothing and I am one below full bars as far as signal strength to the 5G Tower... Don't have that problem with my phone's hotspot if I decide to use that so it's not a signal to the tower issue it's a hardware issue or a network tower downgrade to conserve on money or power after peak hours. I know it's hella frustrating though.
I am having the same issues. Service was great for about 8 months and now is terribly slow and almost unusable in the evening. My guess is that the network is congested and needs to be upgraded. I've done a ton of repositioning and closely watching the metrics to get the best signal possible.
I not only have slow speeds, but extremely high latency which is terrible for trying to play games online. I can't recommend the service any longer.
I am new to t mobile as well and experiencing the same issue. Slow down isn't even the correct term for it. Took 4 hours not not even see a half hour episode! Reset the device so mant times my head hurts and I live within sight distance of a tower. I left a service that wasn't fantastic but so much better than this and not able to get that plan back as it is no longer available. T mobile needs to step it up quickly or ditch the false advertising thst is currently being used! So frustrating and disappointing!!!
Same problem here. I had 5G Home Internet for 10 month now. It was great the first 8 month with consistent speeds of 250+ then the trouble started. My speeds now go down as low as 1.5 mbps and are consistently in the single digits during long stretches of the day. It does seem to be worse starting at about 6 PM but sometimes I have lousy speeds all day long. It usually gets better again late at night. I called customer service yesterday and after going through reboots and factory reset to exclude any issues at my end they told me that it's an issue at their end and they were going to refer it to engineering. The support person scheduled a follow up call with me in 3 days to see if the issue has been resolved. At least they didn't BS me and stated that it's a T-Mobile issue. That's still better than Xfinity. They had me try useless stuff over and over again and I would be without Internet for several hours during the day on a regular basis. So for now I'll wait and see if Tmobile can solve it.
@copz1998 I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day.
I've done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I've used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with?
I am having the same issue, except my router actually switches to 4G and the speedtest does not even reach 2. This happens every evening about 8:30 PM EST. I reboot several times and finally give up. I'm going to start looking for a new carrier. Daytime is fine, but after 8:30 PM EST it is impossible to watch anything on Internet TV as it pauses and spins. This is not about placement of the gateway either. I've gone through all those motions too. And when you call for help they make you spend hours on the phone with support people that do nothing in the end to fix it.
Funny most T-mobile home internet users don't know they are treated like 2nd class citizens and are always prioritized lower than cell phone users. That's why the service is so cheap lol. If you want to know for sure just push it with support and eventually they will admit that home internet users are always considered heavy data users and deprioritized. So when lots of people are using the network (ie. Evening) your speeds will plummet as you are deprioritized over cell phone users. I've had it for a month and I'm canceling, service is just so inconsistent. You can read all about how it here:
“T-Mobile Home Internet (available in select locations) customers receive the same network prioritization as Heavy Data Users”
https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service
