Forum Discussion
iPad problems with T-Mobile Internet
Has T-Mobile addressed the disconnect issue with iPads yet? This is an annoying issue.
I think I've found the problem. It's the plastic iPad case that is interfering with the wifi signal. I removed my case and went from 7 to 8 lock ups per day to ZERO for 48 hours.
I cut most of the back of the case out just leaving the bumper around the iPad edges. So far seems OK.
Something so stupid to cause such a problem. Plus why make cases that block wifi signals? Bad design, surely there is material that is neutral to wifi signals. So far have not found one advertising itself this way. More then likely each iPad generation has a different antennae location so one case my work and another won't depending on the generation. Mine is the 9th.
Actually many people have posted this problem under other topics. Some have even bought new iPads and have had the same issue with new iPads. The connection is still there but data stops transmitting and the iPad locks up using the internet. Only iPads have this problem. All my other devices work fine.
I talked to T-Mobile and they admit it's a known problem with iPads they were addressing. So anyone that bought new iPads wasted their money doing that. There is some problem with the built in router of their gateway including the KVD21 which I have.
It disconnects 7 to 8 times a day. Nothing can be done by the user since it's their router that is causing this. Was hoping they'd fix this but I hear nothing but silence from T-Mobile so far. It appears they did not fully test their systems with all known devices before the roll out.
One work around is to connect one's own router to the Gateway. That clears up the issue. But I don't want to buy a router or spend time getting it configured with their gateway having limited tech skills.
