Forum Discussion
Is it possible to fully cancel in store?
This service has been hot garbage for the past two weeks with constant disconnects (despite the admin portal showing “connected” for both LTE and 5G) and having to reboot the gateway 8 times or more ...
They will try to talk you in to staying. When call use the word cancel.
As for the tower I've seen post that some have returned them to a store.
gramps28 wrote:Usually all cancelation needs to done over the phone with the retention team.
Ugh, that's what I was afraid of. Hilarious that "retention" is the team handling cancellations. I don't want to be retained, I wanna get the hell out!
Do you know if I can at least return the gateway at a store to avoid the need to mail it somewhere? I'm wary of ending up paying however many hundreds for an old Nokia trashcan gateway that's probably considered obsolete by everyone but TMo at this point.
