Forum Discussion
My laptop doesn’t sense the T-Mobile gateway.
My laptop runs on Windows 8.1. It does not sense the T-Mobile gateway, even though it is sitting right next to it on my desk. Does anyone have a solution?
nc1037 wrote:Some devices cannot connect to the gateway's default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz y set the WPA version to WPA/WPA2. Try connecting your laptop to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile
iOS How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile
I created a 2.4 GHz access and it worked with the Ipad2 (after making the device a “hotspot”) but it hasn’t worked with the old laptop yet, which is why I need to keep looking for a solution - something will work - I just need to keep looking. But thanks for commenting.
