Forum Discussion

Cody2294's avatar
Cody2294
Network Novice
Hace 2 años

t mobile gateway throttled

I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run around and sent me 40 miles to get a new gateway… it still doesn't work now they are telling me it's just the tower maintenance in my area and there's a ticket on it. Even though T-Mobile has a tower on their store and we tried the gateway there with the same results won't even load google…. $150 a month for unusable service is insane. I'm about ready to terminate my service. 4 phone calls and 80 miles in fuel and got nowhere

  • tomwil's avatar
    tomwil
    Hace 2 años
    Cody2294 wrote:

    I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable ...

     

    When does your new 300GB cycle begin?

     

  • treebranch's avatar
    treebranch
    Newbie Caller
    Hace 2 años

    Ok this helps me know what to expect when I call. thanks for this.

  • formercanuck's avatar
    formercanuck
    Fiber Fanatic
    Hace 2 años
    Sinn wrote:
    Cody2294 wrote:

    Apparently I'm on the "wait list" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

    Yes that do. I feel they give the it's tower maintenance crap so they can't be held accountable. Also so they do t have to stay on the phone with you. How can a tower maintenance cause a problem to one line when there are two perfectly working lines in the same location.

    TMobile will vary it's answer from 'modernization ' to 'maintenance ' to 'network congestion' as the technical support team is only meant to handle items like network reset, sim cards and general coverage issues.  They typically reach into that stash of answers until they're cornered,  then file an engineering ticket for an incorrect address that gets auto closed

  • Sinn's avatar
    Sinn
    Newbie Caller
    Hace 2 años
    Cody2294 wrote:

    Apparently I'm on the "wait list" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

    Yes that do. I feel they give the it's tower maintenance crap so they can't be held accountable. Also so they do t have to stay on the phone with you. How can a tower maintenance cause a problem to one line when there are two perfectly working lines in the same location.

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Hace 2 años
    Cody2294 wrote:

    Apparently I'm on the "wait list" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

     

    1st tier support (#611 or 1-800) seems to give tower issues regularly.  2nd tier support (Facebook or Twitter) may give you a more complete accurate answer.

     

    It appears things went wrong when the 25GB addition ended, and your new 300GB cycle has not actually started in the system.  As if a flag is set signifying that the data limit has been reached, and has not reset.  2nd tier may be able to help with that.

     

  • Cody2294's avatar
    Cody2294
    Network Novice
    Hace 2 años

    Apparently I'm on the "wait list" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

  • Cody2294's avatar
    Cody2294
    Network Novice
    Hace 2 años

    I’m on my second day of my new cycle right now 

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Hace 2 años
    Cody2294 wrote:

    I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable ...

     

    When does your new 300GB cycle begin?

     

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I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run around and sent me 40 miles to get a new gateway… it still doesn't work now they are telling me it's just the tower maintenance in my area and there's a ticket on it. Even though T-Mobile has a tower on their store and we tried the gateway there with the same results won't even load google…. $150 a month for unusable service is insane. I'm about ready to terminate my service. 4 phone calls and 80 miles in fuel and got nowhere

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I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run around and sent me 40 miles to get a new gateway… it still doesn't work now they are telling me it's just the tower maintenance in my area and there's a ticket on it. Even though T-Mobile has a tower on their store and we tried the gateway there with the same results won't even load google…. $150 a month for unusable service is insane. I'm about ready to terminate my service. 4 phone calls and 80 miles in fuel and got nowhere

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t mobile gateway throttled","moderationData":{"__ref":"ModerationData:moderation_data:54021"},"body":"

Ok this helps me know what to expect when I call. thanks for this.

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Sinn wrote:
\t
Cody2294 wrote:
\t\t
\t\t

Apparently I'm on the \"wait list\" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

\t\t
\t\t
\t

Yes that do. I feel they give the it's tower maintenance crap so they can't be held accountable. Also so they do t have to stay on the phone with you. How can a tower maintenance cause a problem to one line when there are two perfectly working lines in the same location.

\t

TMobile will vary it's answer from 'modernization ' to 'maintenance ' to 'network congestion' as the technical support team is only meant to handle items like network reset, sim cards and general coverage issues.  They typically reach into that stash of answers until they're cornered,  then file an engineering ticket for an incorrect address that gets auto closed

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Cody2294 wrote:
\t

Apparently I'm on the \"wait list\" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

\t

Yes that do. I feel they give the it's tower maintenance crap so they can't be held accountable. Also so they do t have to stay on the phone with you. How can a tower maintenance cause a problem to one line when there are two perfectly working lines in the same location.

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Cody2294 wrote:
\t

Apparently I'm on the \"wait list\" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

\t

 

1st tier support (#611 or 1-800) seems to give tower issues regularly.  2nd tier support (Facebook or Twitter) may give you a more complete accurate answer.

 

It appears things went wrong when the 25GB addition ended, and your new 300GB cycle has not actually started in the system.  As if a flag is set signifying that the data limit has been reached, and has not reset.  2nd tier may be able to help with that.

 

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Apparently I'm on the \"wait list\" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..

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formercanuck wrote:
\t

300GB limit on home gateway?  Never heard of that

\t

 

Internet Lite de T-Mobile

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300GB limit on home gateway?  Never heard of that

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I’m on my second day of my new cycle right now 

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Cody2294 wrote:
\t

I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable ...

\t

 

When does your new 300GB cycle begin?

 

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