Forum Discussion
t mobile gateway throttled
I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run a...
Cody2294 wrote:
I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable ...
When does your new 300GB cycle begin?
Cody2294 wrote:Apparently I'm on the "wait list" for unlimited I pay a very heavy price for the 300 plan… anyways do they always give everyone the same line of oh it's a local Tower issue when you call for tech support. Because I know the T mobile store I went to had their own tower on the store and got the same results setting up the new gateway in their store..
1st tier support (#611 or 1-800) seems to give tower issues regularly. 2nd tier support (Facebook or Twitter) may give you a more complete accurate answer.
It appears things went wrong when the 25GB addition ended, and your new 300GB cycle has not actually started in the system. As if a flag is set signifying that the data limit has been reached, and has not reset. 2nd tier may be able to help with that.
