Forum Discussion
Repeated 5G Gateway Failures
I have been a new T Mobile 5G internet customer for the last two months. I have the KVD21 modem/gateway. For the first six weeks, I couldn't have been happier. With a signal level of three bars (best...
Update Nimber 2:
About a week ago, I thought my second replacement (third overall) Arcadyan KVD21 had joined the ranks of the previous ones and failed. For one week I was without internet connectivity except falling back to my DSL line (which I haven't disconnected yet; still waiting to see if I could get what's promised with the T Mobile service). I tried all the usual remedies, and then involved customer support who sent a couple of updates to the gateway which required my power cycling the thing again, with no change. I couldn't even get a ping response much of the time. Download speeds, if measurable at all, were around 1 mps or less. Customer Support authorized another replacement gateway.
Upon receiving my replacement two days ago, I tried checking the existing gateway again. I was shocked to see a ping response of around 40 ms (70 was the norm when working) and download speeds at around 190 mps. I decided to not setup the new gateway and study the performance of the one I thought had died.
I have to knock on wood: for two full days now my existing gateway has been performing with ping speeds of 40-70 ms and an average download speed of 140 mps. Astounding. I believe the T Mobile engineers have changed something. I'm now getting the speeds I had at first try with the 5G internet and improved connection stability; even with the high speeds I have not experienced any signal drop offs or other bugs that I was experiencing earlier. I am at this point not going to set up the new gateway and just send it back to T Mobile.
Kudos to the T Mobile engineers for doing whatever it is that appears to solve the bedeviling problems I was having. It is too bad there is not a way to coordinate with their customer support to let users like me know some big change is coming. While I didn't like not having a high speed connection for a week, the current performance gives me hope. T Mobile will have a fantastic product if the performance I'm experiencing now stays constant.
Any one else experience this sudden turnaround for the better?
