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BigJon
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Re: Repeated 5G Gateway Failures
Update Nimber 2: About a week ago, I thought my second replacement (third overall)Arcadyan KVD21 had joined the ranks of the previous ones and failed. For one week I was without internet connectivity except falling back to my DSL line (which I haven't disconnected yet; still waiting to see if I could get what's promised with the T Mobile service). I tried all the usual remedies, and theninvolved customer support who sent a couple of updates to the gateway which required my power cycling the thingagain, with no change. I couldn't even get a ping response much of the time. Download speeds, if measurable at all, were around 1 mps or less. Customer Support authorized another replacement gateway. Upon receiving my replacement two days ago, I tried checking the existing gateway again. I was shocked to see a ping response of around 40 ms (70 was the norm when working) and download speeds at around 190 mps. I decided to not setup the new gateway and study the performance of the one I thought had died. I have to knock on wood: for two full days now my existing gateway has been performing with ping speeds of 40-70 ms and an average download speed of 140 mps. Astounding. I believe the T Mobile engineers have changed something. I'm now getting the speeds I had at first try with the 5G internet and improved connection stability; even with the high speeds I have not experienced any signaldrop offs or other bugs that I was experiencing earlier. I am at this point not going to set up the new gateway and just send it back to T Mobile. Kudos to the T Mobile engineers for doing whatever it is that appears to solve the bedeviling problems I was having. It is too bad there is not a way to coordinate with their customer support to let users like me know some big change is coming. While I didn't like not having a high speed connection for a week, the current performance gives me hope. T Mobile will have a fantastic product if the performance I'm experiencing now stays constant. Any one else experience this sudden turnaround for the better?18Visto0likes0ComentariosWhere is T Mobile Internet Support?
I am on my third KVD21 5G gateway. I have spent hours on the phone with T Mobile technical support and searching this forum for solutions. I easily see that I am not the only one with dropped internet connections and decreased download speeds from around 100mps to less than 30mps. When it's working it, it is great; when it's not it makes my relatively slow DSL connection (which I am hanging on to for now) look good. We cannot reliably watch a streaming TV show without interruption because of the Gateway losing all internet connectivity, despite a good 5G signal. in perusing this forum, I am far from the only one experiencing these problems. I am nearly at the point of canceling service and sending their Gateway back to them. Where is Technical Support? Why are they hiding from this forum and not sharing what is being done to fix the problems identified in these discussions? I am ready to throw my hands up.221Visto0likes1ComentarioRe: Repeated 5G Gateway Failures
Update: I decided to stick with my second Arcadyan gateway/modem and see if I could return to where I was happy with the service and get consistently high download speeds. After a series of power cycling and resetting the gateway to factory defaults, I started getting more consistent service but download speeds never returned to the high 100+mps that I was seeing during the first 6 weeks of my T Mobile 5G Internet service. Looking back at my download speed history, there was a clear change after August 1, 2022. Since that time my highest download speed has been 30mps with the average download speed of 18mps, barely double the speed of my old DSL service but without the consistent reliability of my DSL service. Also, I've seen two or three drop offs each day where ping times suddenly jumped to 100-800ms and download speeds of less than 1mps. About half the time I've rebooted the gateway, and the other half I had not - it's not clear whether that had an impact or not on the connection quality/speed. I have noticed that upload speeds since August 1st have actually doubled to around 12mps - I'd rather have my old 100mps download/6mps upload speeds. Through all this my 5G connection has been steady at 3 bars. It's clear to me T Mobile instituted a change to their 5G service right around the end of July/first of August. While my speeds do average higher than my DSL service, the quality and consistency of the 5G service falls short. I will try giving T Mobile support another chance and see if I can get back to my high download speeds. Otherwise the gains I have now over DSL may not be worth the frustration over the drop offs. Stay tuned…..18Visto0likes0ComentariosRe: Replace Modem
Based on my own experience and research on this forum, you will require the Arcadyan or Nokia modems/gateways from T Mobile in order to access T Mobile's internet service. You can, as I have, connect your router with a cat 5 Ethernet cable to the T Mobile gateway device and then connect your Wi-Fi devices to the router, if you need it for signal coveragein the far corners of your house. There is no other way that I know of to connect with T Mobile if you want them as your ISP; no third party modem or router will connect to T Mobile with the Arcadyan or Nokia SIM cards. BigJon42Visto0likes0ComentariosRepeated 5G Gateway Failures
I have been a new T Mobile 5G internet customer for the last two months. I have the KVD21 modem/gateway. For the first six weeks, I couldn't have been happier. With a signal level of three bars (best signal location for my house) I consistently had download speeds in the neighborhood of 100 mps, with a ping response of 70ms and good s/n ratios and jitter. However, two weeks ago my modem/gateway appeared to have died, suffering from repeated line drops to the gateway and download speeds of 1mps (or less). Power cycling and gateway resets at first seemed to provide recovery only to start loosing connection to the internet, and sometimes not even keeping a 5G connection to the tower (modem/gateway would show zero bars and no LTE or 5G connection). This would happen only a few minutes after a power cycle and/or reset. Customer support quickly sent me a new KVD21. After swapping SIM cards with my old unit, the new gateway would not set-up correctly, changing only the Wi-Fi and administrator passwords, but not the network name from the T Mobile default. It also would not stay connected to the tower more than about ten minutes, and never passed a speed test (no connection or download speed of 1mps or less). I am now on my second replacement KVD21. Like its predecessor, setup would only change the Wi-Fi and administrator passwords, something that customer support was apparently aware of on other units. Connection speeds were great; over 100mps download. My wife and I streamed two 4K shows last night (several hours after my initial setup of the replacement KVD21), but this morning there is no joy. Download speeds of 1mps or less and dropped tower connection after about ten minutes. This is incredibly frustrating. I want this to work, as for six weeks it did. Has anyone else had any experience like this?1.4KViews2likes9Comentarios