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BigJon
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Joined 3 years ago
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Repeated 5G Gateway Failures
I have been a new T Mobile 5G internet customer for the last two months. I have the KVD21 modem/gateway. For the first six weeks, I couldn't have been happier. With a signal level of three bars (best signal location for my house) I consistently had download speeds in the neighborhood of 100 mps, with a ping response of 70ms and good s/n ratios and jitter. However, two weeks ago my modem/gateway appeared to have died, suffering from repeated line drops to the gateway and download speeds of 1mps (or less). Power cycling and gateway resets at first seemed to provide recovery only to start loosing connection to the internet, and sometimes not even keeping a 5G connection to the tower (modem/gateway would show zero bars and no LTE or 5G connection). This would happen only a few minutes after a power cycle and/or reset. Customer support quickly sent me a new KVD21. After swapping SIM cards with my old unit, the new gateway would not set-up correctly, changing only the Wi-Fi and administrator passwords, but not the network name from the T Mobile default. It also would not stay connected to the tower more than about ten minutes, and never passed a speed test (no connection or download speed of 1mps or less). I am now on my second replacement KVD21. Like its predecessor, setup would only change the Wi-Fi and administrator passwords, something that customer support was apparently aware of on other units. Connection speeds were great; over 100mps download. My wife and I streamed two 4K shows last night (several hours after my initial setup of the replacement KVD21), but this morning there is no joy. Download speeds of 1mps or less and dropped tower connection after about ten minutes. This is incredibly frustrating. I want this to work, as for six weeks it did. Has anyone else had any experience like this?1.3KViews2likes9Comentarios