Forum Discussion
Signal issues with 5G gateway home internet
We have been using T-Mobile home internet for a while now using the original 4G LTE Gateway home internet device (small white box) which worked just fine. This week we were at a T-Mobile store and up...
I have T-Mobile home internet for at least 3 months . There will be hardly one day when I did not call technical support which is available in Philippines they waste your 3 to 4 hours and don't fix anything you have to wait next day call early in the morning then you will catch us technical support they will try to help you.
If you are using for work by office VPN speed goes to 10 and you cannot use office phone via phone you have to install extra router to phone working speed still 10. When I signed up to T-Mobile Home internet it was guarantee that it will work perfectly of home office work. I brought to FCC attention answer from T-Mobile is that you have limited excess why they did not tell me because they have not fixed the tower if it is limited excess why T-Mobile is charging customer if home internet not working properly .
Another funny thing when you put on internet to find out if home internet is available in your location it shows not available but I have internet working even Tmoble web site saying not available on web site. Tmobile should not charge customers if home internet has limited excess cannot work properly when person is working at home.
Tmoble need to close out of US customer service and technical support they just waste your time
