T-Mobile Home Internet & GlobalProtect VPN | Resolución

vivana808 wrote:

I had no issues with my t-mobile home wifi connecting to GlobalProtect VPN for over a year until recently. TMO tech support advised related to firmware update and to switch out router with a new router that would not have the firmware update. This did not resolve my issue. Called TMO tech support again and was advised to create a new network on my TMO Internet App. This temporary resolved my issue for one day, the next day same issue occured, created another new network and this worked again but was only a temporary fix. Following the guidance from GlobalProtect author to lower MTU assigned by your company was tried. My IT Network Support where I work lowered my MTU from 1500 to 1300 and this resolved my issue and I could reconnect using my original network assigned on my TMO internet app. Seems to be related to the WIFI type of device from TMO as the type of device usually requires lower MTU settings in order to operate correctly. Hope this helps other users experiencing the same issue. I am happy to report my issue has been resolved and I can continue to use TMO Home Internet which is my preferred carrier of choice :)

I have been experiencing the same issues and have tried so many things to get my connections working again. 

Did you adjust your MTU settings on your computer or your router/internet?