T Mobile Home Internet & Google Home & Alexa

Danibri5 wrote:

So what has worked for me is to factory reset the gateway device. Once you set it up log into the settings online (192.168.12.1) and divide the 2.4hz and 5gz. But after you separate them go to configure ssid 5, under set ssid to configure make sure to go through all of them and turn off any "enable ssid" other than the ssid 5. For me the ssid 9 was named the same as my 2.4 and Google devices don't like 5gz. Sorry if this is confusing wording but I hope it helps. 

Hi there! So I would like to try what you explained but I am very confused. I just set up my gateway today and my google home will not connect to the WiFi. I am not tech savy in the slightest but can generally follow step by step instructions. If you can help further, I really appreciate it!