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Mr_jone's avatar
Mr_jone
Roaming Rookie
Hace 4 años

tmobile home internet and samsung tv plus

I just received my new tmobile home internet gray 5g gateway. All internet items work great! Even all the apps on my Samsung tv. All except for the Samsung tv+ app, it lags and says "there was a prob...
internet residencial
samsung
scottjd's avatar
scottjd
Transmission Trainee
Hace 4 años
Mr.jone wrote:

Thanks Scottjd,

It has not worked yet. I did only have one ssid, so I separated them to the 5ghz and 2.4ghz then tried changing the bandwidth to auto then 40mhz on the 2.4 still nothing. Put the TV back on 5ghz and tried auto and 40mhz. Nothing. I will keep trying. Next thing I will try is an ethernet cable from the gateway. Thanks agian!!


Ok, so this is what I did to fix it.

I tested this on the TMHI gateway/wifi for both 5Ghz and 2.4Ghz wifi. This seems to really be a DNS issue on how T-Mobile does the NAT and other things. So I had to change the DNS server on the Samsung TV's for this to work. This fixed Samsung TV+. Other apps should also work.

I tested Samsung TV+, samsung app store on the TV, AppleTV+, Netflix, HULU, YouTube, and Spotify and everything worked.

So to get this to work these are the changes to make.

  1. Put the 5Ghz WiFi back to the default Auto bandwidth or change it to 80Mhz bandwidth. Your choice, but if some other devices have issue then I would recommend using Auto.
  2. If you don't have any TV's on 2.4Ghz then I would change that back to Auto. For the 2.4Ghz since its over crowded thing normally run better on 20Mhz bandwidth so just let Auto manage this. Even iPhones and MacBooks wont let you use 40Mhz on the client side.
  3. Connect to your choice of WiFi but I recommend the 5Ghz if you get a good signal.
  4. After it connects go into Configuración
  5. El General
  6. Over to Red
  7. Run Estado de la red (it will say connected to internet, but Samsung TV+ will still fail)
  8. Then choose IP Settings
  9. Go down to DNS Settings (it should say “Obtain automatically”
  10. Change this to another DNS server, I changed it the Google DNS server at 8.8.8.8 (or another one)

I tested this with the google DNS server and it worked. Other DNS servers should also work if you have another open DNS servers in the area closer to you. Just don't use a T-Mobile DNS server.

Hope this helped,

Scott