Forum Discussion
Tmobile switch the gateway to a distance cell tower
My internet speed is 30 mbps on a good day, after 1 to 3 days, it drops down to 5 mbps, sometime below 1mbps. Power cycle the gateway won't help, but restart by using the mobile app usually works. I...
T-Mobile didn't call me back 72 hours after the trouble ticket was issued, I call CS today and he couldn't find the ticket! He told me my area has no plan to increase capacities, and my main LTE cell tower is under congestion so expect to be switched to a distant cell tower. It is what it is, I am ready to go to Cox.
But before he let me go, he suggested to go to the retail store to exchange a new gateway, he said: "you should be able to get 5G in your area". Sí copz1998 made the same suggestion, so I did.
After I installed the new gateway, I got 5G! I check the new gateway firmware, it is 1.00.16 and my previous gateway was updated to 1.00.18 which I didn't get the 5G. pphw was right!
I am hoping T-Mobile won’t try to update this gateway’s firmware, we’ll see.
