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daniel787
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Joined 2 years ago
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Re: Tmobile switch the gateway to a distance cell tower
Hi Rogracer2000, thanks for the tips. At the time I posted my first post, a reboot didn't help to switch the gateway to another cell tower, I must use the T-Mobile App to restart the gateway then it'll switch, the firmware version was 1.00.18. Now that the firmware is 1.00.20 maybe reboot can trigger the switch so your tip may work.Re: Tmobile switch the gateway to a distance cell tower
Currently my gateway still connects to the nearest LTE cell tower with ~30mbps/5mbps performance, sometime it is switched over to a farther LTE cell tower with ~5mbps/3mbps, when this happens I either restart or reboot the gateway, if it still doesn't work, I'll move thegateway a few inches from its current location then restart or reboot and it works. Rarely it connects to 5G with > 100mbps/20mbpsperformance, but it only lasted a day or two before going back to LTE which I really don't care, since I don't play games and 30mbps is sufficient for my daily usages.Re: Tmobile switch the gateway to a distance cell tower
This morning my internet speed dropped down to less than 5mbps, the firmware was updated to 1.00.18 overnight, it is connected to the distant cell tower using LTE again. Before I headed to Cox to get the cable modem, I made a final try by moving around the gateway from north side to south side of the house, then I got 5G again! I spent hours to find the best location in the north several weeks ago, I guess the firmware updates has something to do with the cell towers selection. So if you lost 5G like I did, try movingaround your gateway because the best spot you found for it maybe changed due to the firmware updates.Re: Tmobile switch the gateway to a distance cell tower
T-Mobile didn't call me back 72 hours after the trouble ticket was issued, I call CS today and he couldn't find the ticket! He told me my area has no plan to increase capacities, and my main LTE cell tower is under congestion so expect to be switched to a distant cell tower. It is what it is, I am ready to go to Cox. But before he let me go, he suggested to go to the retail store to exchange a new gateway, he said: "you should be able to get 5G in your area".Yescopz1998made the same suggestion, so I did. After I installed the new gateway, I got 5G! I check the new gateway firmware, it is 1.00.16 and my previous gateway was updated to 1.00.18 which I didn't get the 5G.pphwwas right! I am hoping T-Mobile won't try to update this gateway's firmware, we'll see.Re: Tmobile switch the gateway to a distance cell tower
I lost internet this morning, by looking at the CGI from theAdvanced Cellular Metrics(LTE),T-Mobile system switches the gateway to another cell tower far away from my house, again. This is thefundamental reason of T-mobile home internetinstability. T-mobile promised to get back to me in 72 hours after they issued the ticket, we'll see. As for the 5G issue, I used to get the5G coverage but it only last for 2 weeks, theAdvanced Cellular Metrics(5G) shows dashes most of the time which means there is no coverages and cellmapper.net confirms that, this is a separate issue I'll ask T-Mobile to address later, right now I want stable internet connection, 30mbps is sufficient for me.Re: Tmobile switch the gateway to a distance cell tower
Thanks for the reply! 4 bars I don't have 5G metrics for weeks, only got 5G coverage in the first two weeks when I installed the gateway. According tocellmapper.net there is no 5G cell towers close enough to provide the coverage. Yes I have used theplacement app and found the best spot.Tmobile switch the gateway to a distance cell tower
My internet speed is 30 mbps on a good day, after 1 to 3 days, it drops downto 5 mbps, sometime below1mbps. Power cycle the gateway won't help, but restart by using the mobile app usually works. I called CS several times without any conclusions. Then I payattention to the cell towel CGI in the Advanced cellular metrics page, whenever I have bad performance theCGI is awaysthe same cell tower one mile away from my house(by using thecellmapper.net). And whenever I have better performance the CGIs are always the two cell towers at the same location 0.35 miles away. So I called the CS today with the finding, his explanation was when the traffics to a cell tower increases to the threshold the system simply switches the gateway automatically to another cell tower, and currently there is no way they can lock you to a certain cell tower. I asked him to create a ticket to enhance the algorithm to find a closer and better performing cell tower to switch the gateway. Or to increase the capacities of the cell towers nearby. I also told him that my home security system depends on the internet, I travel a lot, sometimes out of country, I can't monitor the internet speed normanually restart the gateway when I am not at home,this has to be addressed otherwise I have to go with Cox. If you have the same issue, now you know the possible cause. please call T-Mobile to create a ticket, hopefully this will get their attention toaddress it soon.
