VOIP on high speed gateway

revdrwebb wrote:

Still no joy with this.  Cisco VOIP box is plugged into the lan port on the 5G router.  I get dial tone but can't call.  It worked fine on the old LTE Gateway.  

Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent.

She collected my download and upload speed (asked me to test it in real time).

I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to  track the status of the request.

I’ll keep you guys posted.