Forum Discussion
VoIP with t-home internet
I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102. phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me. Any thoughts on setup ? Ro...
Person wrote:Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent.
She collected my download and upload speed (asked me to test it in real time).
I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to track the status of the request.
I’ll keep you guys posted.
Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn't fixed. At all.
