weak signal

I had Sprint for years, I love Sprint. Sprint had excellent customer service, great phone service, easy repair or replacement. I really felt when merged with T-Mobile, it was going to be even better. I'm 50yrs old, have had several cell phones and different providers. I've had T-Mobile several years ago and remember it being okay. This is the absolute worse, I mean extremely worst cell service I've ever experienced. The signal is horrific, it comes and goes constantly, drops my calls after a few min. I've called, called, called was told different things, then recently some very arrogant agent, who miraculously kept my call from dropping while on his call, told me it's because I drive a lot. I'm a family therapist and do drive often, around the counties surrounding me. When I had Sprint, I was driving around the country without issue. To add tonight, I did an arrangement on my bill and this evening went ahead with a payment. Went back to ensure could change the arrangement, well I can't. Went to chat, waited over 30 min. The experience getting my daughter screen replaced was another nightmare, file claim, wait 24-48 hours to approve.  Then call some store and make arrangements with them to fix when able. With Sprint, i just walked in. The T-Mobile store said since merged, they can't handle in store repair, so it's out sourced.

I'm looking at another provider, I think T-Mobile just got to big to really care or even help. Good luck to those who stay