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RichardReed
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Joined 5 months ago
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Re: Good signal/bars but no or weak network connection
This is a brand new iPhone 14 that was replaced by Apple. Everything is updated to the latest iOS version. In all other areas, I'm getting at least 400 to 800 Mbps download speeds. However, in the area in question, out of 10 speed tests, only 2 were able to connect, and those had speeds of less than 1 Mbps. I confirmed this issue with my wife's phone (iPhone 13 Pro) as well-exact same problem. When I was there this morning, I had no data service until I left the area. This is the only area where I'm experiencing issues, so it seems to be a tower-related problem.90Visto0likes0ComentariosPoor Data Service in Battlefield Blvd and I64 Area, Chesapeake, VA
Dear T-Mobile Support, I am writing to report a significant issue I've been experiencing with my T-Mobile service over the past few weeks. I am using an iPhone 14 Pro Max, and I have noticed that whenever I visit the area around Walmart and Sam's Club on Battlefield Blvd in Chesapeake, VA, as well as other stores in that vicinity, I encounter severe data connectivity problems. Despite having a full 5G UW (Ultra Wideband) connection, the data service is almost nonexistent or incredibly slow to the point where it becomes unusable. This issue persists across different locations within that area, which suggests there might be a problem with the tower servicing that region. Could you please investigate this matter? It seems like the tower in that area might need maintenance, or perhaps the capacity needs to be increased to handle the traffic more effectively. I would greatly appreciate it if you could provide some insight into what's going on and what steps T-Mobile is taking to resolve this issue. Richard46Visto1like0ComentariosGood signal/bars but no or weak network connection
Dear T-Mobile Support, I am writing to report a significant issue I've been experiencing with my T-Mobile service over the past few weeks. I am using an iPhone 14 Pro Max, and I have noticed that whenever I visit the area around Walmart and Sam's Club on Battlefield Blvd in Chesapeake, VA, as well as other stores in that vicinity, I encounter severe data connectivity problems. Despite having a full 5G UW (Ultra Wideband) connection, the data service is almost nonexistent or incredibly slow to the point where it becomes unusable. This issue persists across different locations within that area, which suggests there might be a problem with the tower servicing that region. Could you please investigate this matter? It seems like the tower in that area might need maintenance, or perhaps the capacity needs to be increased to handle the traffic more effectively. I would greatly appreciate it if you could provide some insight into what's going on and what steps T-Mobile is taking to resolve this issue. RichardSolved498Visto0likes4Comentarios