Forum Discussion
Good signal/bars but no or weak network connection
Dear T-Mobile Support, I am writing to report a significant issue I've been experiencing with my T-Mobile service over the past few weeks. I am using an iPhone 14 Pro Max, and I have noticed that wh...
Is there some sort of interference you are encountering potentially? We were last at that Sam's on August 3rd. Both of us have s23 Ultras. Mine from T-Mobile and one from Samsung directly. You might want to see if Apple has an app, like CellMapper, that can help you see what your signal strength actually is in relation to the towers in that area.
You can always reach out to T-Mobile Support by calling 611 from your T-Mobile line while over there to see if they can diagnose any specific issues as you are experiencing them.
This is a brand new iPhone 14 that was replaced by Apple. Everything is updated to the latest iOS version. In all other areas, I'm getting at least 400 to 800 Mbps download speeds. However, in the area in question, out of 10 speed tests, only 2 were able to connect, and those had speeds of less than 1 Mbps. I confirmed this issue with my wife's phone (iPhone 13 Pro) as well-exact same problem. When I was there this morning, I had no data service until I left the area. This is the only area where I'm experiencing issues, so it seems to be a tower-related problem.
