T-Mobile Home Internet shows 4 bars but keeps dropping signal

This disconnecting issue is killing me. It happens at any moment whenever it pleases, including during my online exams. It is very frustrating, and T-Mobile never has the answer.

fireguy_6364 wrote:

out of curiosity..why havent YOU started a class action lawsuit?

Ok, Firedude, calm down; it's on the way.

out of curiosity..why havent YOU started a class action lawsuit?

Best solution: Class action lawsuit for non-performance and misrepresentation.

Your 5g internet is most times 4g and spotty at best. 

The excuses for working on the towers and upgrades are a cover for poor service.

Please bring them to court and get all your money back, plus damages for non-service.

Problem solved.

Hope this helps!

The problem is that this is a wireless connection and not a normal land connection like fiber optics. It all lies in the security protocol where they are using a dynamic IP address which assigned to you by your internet service provider (T-Mobile) and is subject to change. This means that your IP address can and will change each time you connect to the internet, or while you are connected which causes the issue. This makes it a bit harder for criminal hackers to monitor your online habits. Until they switch over to a static IP this issue will continue to happen. Nothing you do on your end will solve the problem as you will see by reading the other posts.  

We have the same issues here in Vero Beach Florida. My gateway reports a "good" signal (3bars) consistently, but the actual internet feed comes and goes, verified by a speed test. Very frustrating. I've called support multiple times and they say it's a tower issue and that it's bring worked on. Have heard them say this for the last year now. 

To be honest, if your network is typically ‘good’, or ‘very good’ (T-MObile app), and it is dropping, I’d almost suggest a replacement of the Nokia Trashcan to the Arcadyan  device.

I picked this one up in December, and it has been fairly consistent.  I have had occasional issues (dropped zoom), but these I suspect are more typical to the low QoS settings and time of day.

Eg.  Poor performance in morning/evenings, and I don’t yet have 5G accessible by my device.

Similarly, check the difference between signal in LTE and 5G.  If 5G is 'iffy' (my case  SINR -2 to +2) makes it unstable when it is above 0 (weak but usable drags performance down vs. completely unusable)

rzolynas wrote:

I think you have been using too much of their "unlimited data" and they want to weed you out. But they are sneaky about it, and want you to quit as opposed to cancelling you and not profitable customer. I have same issues.

Thanks for the info and idea, but I don't think it's that, mostly because of the atypical nature of the dips. My friend with his phone uses another carrier and had the same problem in my area, so I don't think TMobile is weeding anyone at this time.

I think you have been using too much of their "unlimited data" and they want to weed you out. But they are sneaky about it, and want you to quit as opposed to cancelling you and not profitable customer. I have same issues.