Forum Discussion
T-Mobile High Latency and Dropped Packets
I have called T-Mobile Home Internet support multiple times and been told there is a "power issue" at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get a result from Ookla. https://www.speedtest.net/result/i/5746708397
RSRQ -13
RSRP -112
SINR 3
BAND n41
I love my T-Mobile home internet, when it is working, it is the best in the area. I am assuming the power issue is an excuse for congested tower. Any options or suggestions? These results for over a week and again last month and the month before (seems like 2 weeks out of every month) is not acceptable. I have rebooted my router and hardware reset it to no success.
Advise is welcome.
Thanks, I will play with modem location to try and improve those stats. The odd thing is that my modem hasn't moved better when the network is slow and when it returns to normal. But it is at least something somewhat in my control.
Those readings are not too good. RSRP of -112 dBm tells me that your signal is pretty weak.
SINR is also quite poor. Above 10 is decent, above 20 is great.
You may also want to check on your 4G LTE readings, and possibly find a better location to place your device until the tower is … ‘fixed’.
You can always reboot/reset. That n71 signal is quite strong. n41 is typically weaker, but in your case, it was much worse. Often , my service will switch to n71 if n41 is too weak. Looks like it needed a nudge, and possibly the n41 isn't functioning on that same site.
Thanks, I will play with modem location to try and improve those stats. The odd thing is that my modem hasn't moved better when the network is slow and when it returns to normal. But it is at least something somewhat in my control.
A little adjustment and look at that!
https://www.speedtest.net/result/i/5748020080
RSRQ -11
RSRP -82
SINR 12
Band n71
Dang I hit the check on the wrong one, anyway to reset?
