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pugwelling
Newbie Caller
5 days ago

Magenta Price Lock not being honored???

I signed up with T Mobile back in 2019. I have had the Magenta plan since then. At the time of signing up I was told that my rate and bill would "NEVER" go up. Now as of this month April 2025 my bill has gone up $5/line. I have 4 lines and so thats an extra $20/month. I called T Mobile today and they said they have no idea what I am referring to? No record of that? Hmmmm kind of odd since many people on here are complaining of the same exact things. Its not like we are all just making this up. Poor business practice to go back on their word. Not sure how to handle this situation? Any advise?

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  • gramps28's avatar
    gramps28
    Router Royalty
    5 days ago
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    Last year when mine went up $5 a line on my One 55+ plan I was sent a text notification and I also had a notification in my MyTmobile account. 

    I checked around and couldn't find anything close to $80 for 2 lines. 

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I signed up with T Mobile back in 2019. I have had the Magenta plan since then. At the time of signing up I was told that my rate and bill would \"NEVER\" go up. Now as of this month April 2025 my bill has gone up $5/line. I have 4 lines and so thats an extra $20/month. I called T Mobile today and they said they have no idea what I am referring to? No record of that? Hmmmm kind of odd since many people on here are complaining of the same exact things. Its not like we are all just making this up. Poor business practice to go back on their word. Not sure how to handle this situation? Any advise?

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I signed up with T Mobile back in 2019. I have had the Magenta plan since then. At the time of signing up I was told that my rate and bill would \"NEVER\" go up. Now as of this month April 2025 my bill has gone up $5/line. I have 4 lines and so thats an extra $20/month. I called T Mobile today and they said they have no idea what I am referring to? No record of that? Hmmmm kind of odd since many people on here are complaining of the same exact things. Its not like we are all just making this up. Poor business practice to go back on their word. Not sure how to handle this situation? Any advise?

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Magenta Price Lock not being honored???","moderationData":{"__ref":"ModerationData:moderation_data:191189"},"body":"

Last year when mine went up $5 a line on my One 55+ plan I was sent a text notification and I also had a notification in my MyTmobile account. 

\n

I checked around and couldn't find anything close to $80 for 2 lines. 

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