Windows laptop can't find T-Mobile Home Internet network... but all other devices can

AnthonyC wrote:

All this is a common issue because of the age of your client device(laptop, phone etc). This is because the wireless card in the device does not support the newest 2.4ghz bands that the T-Mobile devices comes defaulted to. 

 

You do not need to buy an extender or any other piece of equipment, only change one setting on the router. 

 

You will want to log into the router settings, theses are found on the bottom of the T-Mobile device. 

 

Navegar hasta:

1. Red
2. Red Wi-Fi
3. 2.4ghz
   1. Change Transmission Mode from “Auto(AX/G) 
   2. Start with N/G - if your device still cannot see the Wireless Network - go to next step
   3. Change to B/G

Due to the age of the device it is not a big deal to have a lower transmission speed on the 2.4ghz channel - all modern devices will connect to the 5ghz channel or WiFi 6 if your device supports it. 

 

Hope this helps! 

 

If you need any other IT Services feel free to reach out to us! www.cloudITaustin.com 

 

 

I don't know if people are still having this problem.  I am, and it looks like T-Mobile has removed the ability to make these kinds of changes.  The left side menu is not there anymore when I go to my gateway's IP.  I'm thinking of trying the range extender solution...