Forum Discussion
Roblox and T-Mobile Home Internet
Hi! So, I have a new issue (started on April 15th). Prior to April 15th, we were able to get into Roblox no problem using our T-Mobile Home Internet. All of a sudden, on the 15th, we can no longer access it. We get an SSL validation error. The weird thing is, we can access it if I use my T-Mobile phone as a wifi Hotspot (using either T-Mobile cell service or the T-Mobile Home Internet service through my phone.) Also, we can access Roblox via T-Mobile Home Internet but only if we use a VPN.
Anyone have any idea why this would be happening? Were there updates to the T-Mobile Home Internet gateway that caused this?
Any ideas would be fantastic because I am stumped!
We're now having this exact same issue. Roblox was working fine since we connected about a week ago and not it's not. Any help with this would be appreciated. ¡Gracias!
We are having the EXACT same problem! Please, let me know if you guys have found a fix for this!
We're having this issue as well ! Any other online multiplayer game runs just fine, on top of that this issue has come around RECENTLY ! I've already had to have a faulty modem replaced, I pay this much a month for THIS?
I'm have the same issue. As soon as I got T-mobile 5g Roblox keeps kicking my son out. Error code 277. But we can play fortnight all day long. I hope someone can help solve what's going on. I don't know the min speed Roblox needs and what t-mobile provides on 5g
Roblox says they require 4 to 8 Mbs data. I just ran a test and I am at 60 and 10 Mbs. So plenty of speed which is why nothing else seems to be affected . I did read a forum about possibly installing a VPN. Ugh I haven't gotten that far but just letting everyone know what I have done so far
My son has been reporting the same issue with being disconnected from Roblox since we changed to T-Mobile Home Internet. When I called T-Mobile support about this issue they told me quite frankly that "T-Mobile Home Internet is not broadband" and that "T-Mobile Home Internet is not suitable for gaming". The T-Moble representative, unprompted, further informed that "T-Mobile Home Internet is not suitable for working from home" and "T-Mobile Home Internet is not suitable for streaming". I was then offered to cancel my service and return my equipment with no penalty.
I was quite shocked at how frank T-Mobile support was about the limitations of service and how quickly they offered to cancel service. Personally I think that traffic to Robox servers is being 'managed' by T-Mobile, but why fight them if they aren't interested in supporting these use cases. I was told that T-Mobile is working on a 'broadband' offering, but I don't think they know what broadband means.
I do not think it's a speed issue, since nothing else is effected including playing Call of Duty or Fortnight. Plus streaming on multiple devices. I believe it has to do with the way Roblox handles the "leased" lines that T-mobile uses
I've been stumped all week. But I think i figured it it out.
If you’re able to, check under parental controls
Permission & Controls > family controls > web guard >
select the line and then turn off web filtering. Anytime web guard is on, it seems it blocks roblox regardless if it is Low, Medium, High. Still testing to confirm the different levels but roblox def works with it off.
