Forum Discussion

chasw's avatar
chasw
Newbie Caller
Hace 4 años

T Mobile Home Internet & Google Home & Alexa

Help.  I am battling to connect either Google Home Speaker or Alexa (Echo) speaker to T Mobile Home Internet.  I have reset the devices but nothing.  Both try to connect but can't finalize the instal and can't finalize setup connection. Any ideas please.

Also...how many devices can you add to home internet.  I have the high speed internet gateway (grey tower).  I have read conflicting numbers.  10 or 20 (10 on 5g  10 on 2.4g) or 64.    

  • evblu's avatar
    evblu
    Newbie Caller
    syaoran wrote:

    Make sure your Google Assistants and Amazon Alexa’s are using the 2.4GHz WiFi, set manually to 2.4GHz, channel 6 with AES for encryption.  10 devices is about the maximum for devices spread over both the 2.4GHz and 5GHz channels combined.  

    How do you do this??

  • Stanley11's avatar
    Stanley11
    Network Novice
    Cheeseboidaddy wrote:

    Separate the wifi signals in the web interface, I was able to get both  alexa and Google to work doing so.

    What and where are the web interface?

  • Julimol's avatar
    Julimol
    Network Novice

    Looks like the echo products will do an update that fixes the problem. All you have to do is set up on either a hotspot or on a regular wifi network. Once it's set up you can change the WiFi to a 2.5 ghz from your T-Mobile WiFi 

  • GeoPhilly's avatar
    GeoPhilly
    Network Novice

    If I cany get Amazon Prime video and TV’s Alexa to stay connected,,,,, IT BACK TO XFINITY FOR ME ! :(