Forum Discussion

JAbel's avatar
JAbel
Network Novice
Hace 3 años

T-mobile home internet device schedules not working

Within the past couple of months the device schedule section of the home internet app has failed. I assume there was an update that caused this, as it had worked perfectly for years prior. I am no longer able to disable the device beginning/ending at midnight. Doing so results in a nullification of the programmed schedule, resulting in the connection being left open until the following day.

See attached as an example.

 

  • K8e's avatar
    K8e
    Roaming Rookie

    I just got my gateway yesterday & I'm having the same issue. Sometimes it'll show one of the devices being offline & then instantly it's back on the network. It would be nice if they had an option of all day or 24 hours. There are devices I will only want on the network when I manually stop the schedule for a period of time. It's already very frustrating it won't work as expected. 

  • Deedeej45's avatar
    Deedeej45
    Roaming Rookie

    The home internet has went to crap  mine was amazing but now its constantly disconnecting loses signal just crap im switching to starlink elon musk . An the service is overseas tmobile an they read what to do out of a manual they are clueless 

  • Besp's avatar
    Besp
    Network Novice

    Hello, did anyone ever find out why this is not working? I called customer service and they had me change my password because there was a device I wanted to turn off and it would not let me update it. Didn't make sense to me and I still have devices I cannot update.