Forum Discussion
T-Mobile Home Internet Service - BYOD?
I just switched to the T-Mobile Home Internet; received my gateway device; and I am not happy with signal strength of the device. I am put on Band 12 most of the time and speeds are terrible. With...
That's a tough one. Sorry you're not happy with the gateway device. There's not a restriction on the SIM, however, when using a device we don't send you, there's a chance it may not work with the plan or hardware (i.e. SIM) for that service. We can have our gateway device connection troubleshot, and even have the hardware replaced if there's an issue with it. Our Tech Care team can escalate a Trouble Ticket too if needed if you're not getting the service you're expected to get in your area.
