Forum Discussion
T-Mobile Internet | Blink & SimplySafe Issue
Has anyone cracked the code on how to connect blink's indoor camera Sync Module to T-Mobile's 5G Wi-Fi gateway? I have created a separate 2.4 GHz band along with the standard 2.5/5 GHz dual band. When trying to connect to Blink's Sync Module, it's not even registering that there's internet. I also tried creating a less secure version of the 2.4 GHz band with only WPA/WPA2 encryption, but the Sync Module still doesn't find the internet. I have also made sure to be on the 2.4 GHz network while trying to connect, and have power cycled both the Sync Module and Wi-Fi gateway to no end.
As for the SimpliSafe Doorbell Camera - it’s basically the same issue.
Any help/strategies would be greatly appreciated!
Gracias 😁
@MichaelGeorge I use Blink cameras around my home with TM Home Internet, and all works well. I have an Eero Pro6 wifi router, so the Blink module connects. That said, others have had issues. The following thread has a few suggestions you can try.
Let us know how it turns out.
https://community.t-mobile.com/gateways-and-devices-37/security-cameras-not-connecting-to-t-mobile-internet-48455
I think that's the problem. The black ones will connect. These new white ones have some issue and won't connect
I might go to my local T-Mobile store and see if they'll swap this one out for an older one
I tried that it didn't work. I ended up getting a new sync module 2.0 for 25.00 and that worked
The reason why your Blink sync module will not connect to your T-Mobile Internet is because Even while you may be on a separate 2.4 ghz network (which it needs); your encryption is set too high. You will need to set encryption to WPA/WPA2. Once you meet the lower speed and encryption conditions, your Blink sync will connect.
@Aari335 THANK YOU! It worked!!!
Trying out the TMobile Home Internet (white gateway device) and one critical need was for my blink cameras to get connected to the network however I was having issues. Spent an entire afternoon reading all the steps I can find and figuring them out. Made sure password was right. Created a network only for 2.4G, did not work. Added a Acer router and created a 2.4G just for the cameras, still did not work. Reset my sync module, however, it was still unsuccessful. Followed the steps provided by @Aari335 on how to reset the module right and this time I got all my cameras working after that firmware update. Now I can shift my internet service provider to TMobile.
It took me a couple tries to get it right but this (copy and pasted below, I am not taking credit, just resharing) worked for me after hours of trying to figure it out. I replaced a few batteries and all cameras are up and running as they normally should. Thank you Aari335 for sharing you certainly helped me out!!!
- First activity
- 1 respuesta
****Code Cracked****
After reading your comments and following the recommended methods to get connected, I was unsuccessful. I created a separate network on the gateway that used 2.4 Ghz but was not able to connect. I then called blink customer service and explained the situation and was informed that my sync module FIRMWARE was out dated. In order to update it, you must unplug the sync module then insert a pen to hold the reset button down for 10-15 seconds but do not release it. Then you must plug the power source back in to the sync module while still holding the reset button until it blinks red. Once you release the button, wait for the blue light to start blinking. Now you will be able to connect your module to the network configured for the 2.4Ghz. This worked for me 100%.
¡Éxitos!
You and 1 other person like this
i have a sync module 2 and i got all my outdoors cameras connected but my indoor camera will not connect it keeps showing me a red light when it gets about half way through the connect process.
COG, thank you for posting this! I spent hours trying to figure this out.
