T-Mobile Internet | Blink & SimplySafe Issue

My sister got hers to work so she's going to take a screenshot of her settings and send it to me. I'll let you guys know if she has anything different.

@Symbal maybe power cycling the gateway will clear any cache that may be prohibiting the connection? 

I already tried this and it didn't work. I also did a factory reset on the blink module and still won't work. The only thing I didn't try was powering the gateway off and try it again. Gracias

@Symbal, some devices cannot connect to the gateway's default network.  You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app.  For this new network, set the band to 2.4 GHz y set the WPA version to WPA/WPA2.  Try connecting your device to this second network.  Use the default network for your other devices, as much as possible.

Here are the T-Mobile support instructions for how to add the second network with the app.

iOS  How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile

Let us know how it works. 

I've been having the same problem. I just received my T-Mobile 5G gateway. Everything else hooks up but for some reason my blink cameras will not. I created a 2.4 Network and it still won't connect. But as soon as I go back to my AT&T it connects immediately. I shouldn't have to buy a router and connect it to my gateway to make these run. I have a 14-day trial. If I can't get it to work I'm sending this thing back. This is all on T-Mobile side and not blink. They need to fix the issue

Gracias @copz1998. I have a lot to learn about networking (much of the details that you provided are foreign to me, but I appreciate this insight and will look into it). So far I replaced my Blink doorbell camera with a Ring doorbell camera and Ring has no problem finding the 2.4 frequency. 

@MichaelGeorge so my network topology looks like this:

TM Home Internet > Eero 6 Plus wifi router/mesh > unmanaged switch. The Blink module detects the Eero SSID. The Eero detects the SSID and connects….I made the connection via the Blink app on my iPhone. 

On your Eero, does it act as a DHCP server or do you let the TM gateway dish out IP addresses? You may need to use the Network setting in the Eero and change it to "Bridge" mode. Or, you have double-NAT, which is causing conflicts with devices receiving IP addresses. 

I hope this helps. 

copz1998 wrote:

@MichaelGeorge I use Blink cameras around my home with TM Home Internet, and all works well. I have an Eero Pro6 wifi router, so the Blink module connects. That said, others have had issues. The following thread has a few suggestions you can try.

Let us know how it turns out. 

https://community.t-mobile.com/gateways-and-devices-37/security-cameras-not-connecting-to-t-mobile-internet-48455

 

 

Gracias @copz1998 I appreciate your feedback. I have reviewed that thread, but still trying to understand my particular dilemma. What I have noticed, and I don't understand why, is that some users are attaching a wifi router to the gateway. Is that basically the solution in your opinion? I'm curious to know why one should hook up a separate router to the gateway. I'm not very knowledgeable with networking. All the best, Michael.