Forum Discussion
TMobile Home Internet causes phones to not work
I have just recently started using TMobile Home Internet (the 5G Nokia device that looks like a tall coffee can). When the device is plugged in, our TMobile phones (multiple versions of iPhones) lose about half of their signal strength - and calls end up going to voicemail. Plus text messages (SMS) do not send (get errors).
If we turn off the Home Internet device, signals return to normal and everything works again.
We have had 3 of these devices - and the behavior was observed on all three. (The first one had a broken power button and I had to hold down the button to get it to work. When I got it working - I noticed the problem immediately. The second device had an issue with the SIM activation, but even without an active SIM we still noted the same issue. The third device is in service right now - same problem.)
NOTE: we only have about 2-bars of signal at our house (even the Nokia 5G device has only 2-bars), so this drop in signal to our phones is sufficient to take us out of service.
Has anyone else experienced this behavior?
Is there anything we should try to fix this?
Bajaskier wrote:
I'm less than a mile from a 5G Ultra tower per the T-Mobile map. Gateway in window facing the tower and I get 2 bars and a 1.4mb speed test. Will have to unfortunately stick with Spectrum unless tech support comes-up with a solution.
If not yet done so, try "placement assessment" available from the T-Mobile mobile app -from intro screen under bar graph click "more about connection quality". Cell transmitters are directional so tower distance is but 1 factor. Also seems for 4g LTE (always my primary signal - usually 4 bars) the left side, when viewing gateway, pointing toward tower/placement indicator seems best.
Lastly, individual speedtest results vary widely from second to second… do at least 2 tests back-to-back. With similar tower distance, and within cell transmission cone, I'm getting 105/37 mbps up/dn on average (dn outliers 27-220 mbps).
I have same problem. Is there a fix?
Also having the same issue. My home has poor T-Mobile coverage inside but on tone corner I can set up my T-Mobile gateway and get about 4 bars, but all of the phones connected to it have issues connecting to regular T-Mobile service now. Another problem I am now experiencing is Wi-Fi calling doesn't work well when connected to the gateway. It works fine when connected to xfinity? Anyone have any ideas?
