Forum Discussion
tmobile home internet keeps disconnecting
I've hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well?
This disconnecting issue is killing me. It happens at any moment whenever it pleases, including during my online exams. It is very frustrating, and T-Mobile never has the answer.
This disconnecting issue is killing me. It happens at any moment whenever it pleases, including during my online exams. It is very frustrating, and T-Mobile never has the answer.
I really wish T-mobile has the answer.
Been using tm home internet 3 years on 5G. Works most all time until recently last few weeks, it will disconnect from internet few minutes then and come back on. The round-can TM router is not resetting itself and I do not need to reset it, the internet just starts working again after a few minutes of outage. My next-door neighbor using same setup, and they have same issue. To me, as a technical expert, this means likely the issue is at the TM tower and/or network to internet backbone.
I tried calling TM support, after hour listen to wait music etc for an hour I gave up trying contact tm. Then I found this tread and noticed lots of others have the same issue… so likely a tm network issue is going on.
Even if you got a tm tech rep on the phone, likely they will not know what the core issue is going on the TM network and they’ll waste your time having to reset your router or move it around.
Maybe an tm engineer will read this tread and know pain the issue is causing, and the fact we have other internet options to change to if issue not resolved very soon!
Mine happens several times a day. Mostly, it does not bother me; it is kind of a reminder to get up and walk around. However, it becomes an issue when I am in an important meeting or watching a live stream, especially when it's getting exciting.
