TMobile Home internet

Bill, you do not need technical support to move the gateway, or reboot it. I'm not getting the inch by inch moving, when you could just unplug the thing without touching any buttons on it, move it to the other side of the room and put it on the floor maybe, plug it back in, wait three minutes, and try another speed test. It's that simple. It reconnects automatically. No passwords to enter, no icons to click on. You'll need to close your browser or speed test app and restart it. That's all.

The battery in the gateway has your configuration stored. And you can always put the gateway back where it was before if you, for example, get no connection when it is placed in another place. I just think you need to try it in at least one other very different place from the window, ignore the signal strength and just do a speed test.

Four or five bars of signal strength is excellent and can't be your problem. I'm on two bars, and get speeds up to 190. I just went back and checked some posts on this board of people about the same distance as you from the tower on the less desirable 5G band n71 also, and they can get 100Mbps.

I'm just thinking if you've only tried the gateway in one place, the window, what if something freaky is going on there in that one specific spot, or that one specific line, if you draw an imaginary line that runs from the tower to your gateway? You'll never know unless you get it out of the window and try it in another place many feet away but in the same room. It's a long shot but worth trying.

Also, your upload speed is good. It's almost as if the transmission from your gateway is working quite well, and the receiver, which receives the download is faulty. Or it could be a bad signal from the tower. Or it could be one of the things I mentioned in my novella-length post.

I tried my gateway in 30 different places. Even with 2 bars in all but a few places, I got terrible speeds in some places with two bars, and good speeds in other places with two bars. I ended up opting for a 2 bar location rather than the few places I get three bars, because of some other issues.