Forum Discussion
TMOBILE? VPN? Work from home issues
Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else ...
I had the same issues w/GlobalProtect and Sagemcom modem. I setup a TPLink router and adjusted the MTU value to 1300, it still did not work. I could connect to GlobalProtect, but could not access any sites (internal or external).
I called T-Mobile support they knew about the issue and the tech suggested I go to the T-Mobile store and swap out the device. The guy at the store knew the issue as well and gave me an Arcadyan modem as a swap.
I setup the modem and used the internal wifi on the modem for my initial testing and I had the same problem, I could connect to VPN but once connected could not get any sites to load. Then I connected the TPLink router with the MTU value still set to 1300 and that actually resolved the issue. I was able to connect to GlobalProtect and access internal sites successfully. If I bypass the TPLink router and use the T-Mobile wifi I have the same issue again.
TLDR; had to swap Sagemcom for Arcadyan and still needed a router setup with MTU value of 1300 to get things to work as they should. Hope that helps someone else with same issue.
