Anyone else have issues with just VPN or work related applications?

jessica.arrey wrote:

We've had Tmobile internet for a couple months now, and everything was great in the beginning. Now even with good speed tests and other traffic seeming to be unaffected, anything tied to working from home is just slow or unavailable. 

It feels like specific applications  (MS Teams, Slack, Zoom, etc) and VPN traffic are being specifically targeted. We've called support numerous times, but since the speed tests seem fine, they say there is nothing they can do and that they don't really support VPN. 

Are we alone, or are others experiencing this? Has anyone done anything to get around these issues? We don't want to go crawling back to Comcast, but at least with them our internet functioned. 

Currently dealing with same issue and T says it's not them. Had no issues until last Tuesday. My company says my Wi-Fi is unstable. 

Called for the 3rd time and the only thing T-Mobile support noted was other complaints and congestion in the area. I asked if my issue could be escalated to a higher tier support to look at logs and see if there is any correlation to having good speed tests, but still having issues with MS Teams calls, or other streaming audio/ video.  

Unfortunately he was unable to answer any of my questions or provide any helpful assistance. His last recommendation was that T-Mobile Home Internet service is not guaranteed so if I require internet for working from home I should look into another Internet provider. 

10/10 do not recommend. 

This is due to a firmware update that is causing tons of issues for people. No gaming, vpn, streaming, anything that relies on a constant, consistent connection, no longer works. The new update on firmware caused the gateway to constantly disconnect and reconnect, making anything that relies on a tunnel, useless. THIS IS WHY. They are just acting like nothing is wrong, i don't get it. This is ridiculous. It has been over 5 days now.

From what I see on Reddit, this is due to the firmware issue on G4SE. v1.03.19 is the problematic one. We work from home, and the G4SE was fine before 10/1. Once the firmware is updated to v1.03.19, we keep dropping from the vpn. 

I went to a local T-Mobile store and swap for a new Gateway. I see people said that G4AR should work fine, but the staff could only give me Sag FAST. It works fine so far now. Try to swap one immediately. There is no clue when T-Mobile could fix the firmware problem. 

I haven't had any issues with Teams, Slack, git or Cisco Secure Client vpn.  We are use around 500-750g of data a month.

idon'twantacommunityname wrote:

jessica.arrey wrote:

We've had Tmobile internet for a couple months now, and everything was great in the beginning. Now even with good speed tests and other traffic seeming to be unaffected, anything tied to working from home is just slow or unavailable. 

It feels like specific applications  (MS Teams, Slack, Zoom, etc) and VPN traffic are being specifically targeted. We've called support numerous times, but since the speed tests seem fine, they say there is nothing they can do and that they don't really support VPN. 

Are we alone, or are others experiencing this? Has anyone done anything to get around these issues? We don't want to go crawling back to Comcast, but at least with them our internet functioned. 

Currently dealing with same issue and T says it's not them. Had no issues until last Tuesday. My company says my Wi-Fi is unstable. 

That's about the same time that I've starting having issues.

I've placed a call through T-Mobile Home Internet Tech support (Philippines), and have claimed that there are no issues, but will be sending a tech (I doubt it) to the local tower.

Ironically ... they claim that 'No changes' have been made ... yet speed went from ~350-500/Mbps (max) to 800-900 (Max)last week.  Ironically, it was around then that issues started.

Sadly, I've used T-Mobile Home Internet since December 2022 (5G came in on Feb 2023), and haven't had issues until now.  I suspect that this is more of their 'deprioritizaiton' than anything.

I have kept my Spectrum (100/10), and I have no issues when I switch between the 2.  I'll be updating as I get more info.  They don't have to support VPN ... just decent Internet serivce, not basic email/social media.

I went to the store and swapped the SE for AR and my problems disappeared.  I am so happy to be able to VPN to work and stay on Zoom, Teams, etc.

It feels like this type of Work from Home traffic is specifically being targeted and a QoS has been applied. There was an immediate change from everything working flawlessly to specific apps and VPN traffic continuously failing. 

We’ve had a replacement device sent, and that only created headaches to reconfigure everything to a new network instead of fixing any issues. 

Rebooting everything, resetting devices, removing and re-adding network doesn't help. This is happening on any device connected (4-6) not just one work laptop. 

Yeah, I work from home so getting a non answer and being told that there have been no other reports of similar issues, even though I can see other’s having similar issues and everyone at my company who has been using T-Mobile internet have reported the same issues… 

I am switching. honestly, the lack of transparency in the beginning that they "don't support VPN traffic" is a huge disappointment. VPN was working without issue until last Thursday… 

When I asked to just be escalated to someone who could look at the logs, they said no. I was able to recreate the issues I was seeing in real time as I was on the phone with a rep, but it didn't matter. 

I personally have chased them down on this, as T-Mobile Home Internet is effectively mostly worthless for me w/o having a usable VPN/Zoom (+6 hours a day on zoom calls often).

 I can 'try' to run Zoom w/o VPN (somewhat defeats the purpose).

VPN isn't a problem - Hit +300Mbps through it to speedtest.net endpoint

I suspect that this is part of 'deprioritization'.