Forum Discussion
TMOBILE? VPN? Work from home issues
Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else ...
noVPNnoTM wrote:Rogueplayer wrote:T has resolved the problem, finally. Sagemcom works now.
Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from "More" → "Gateway information"
They didn't send a firmware patch. From what I understand, it was internal. Me and the person who initially found out it was fixed had called in, spoke to a repair agent, they had us turn off our gateways, they reset or refreshed the connection, and we were up and running when we restarted the gateway.
I wish I would have asked if the gateway could have been restarted without calling in. Either way, the hold time wasn't long and the whole call took about 6-7 minutes.
