Forum Discussion
VPN or Proxy Service Error Message - Unable to watch Amazon Prime Video
I've never had a problem accessing Amazon Prime Video over T-Mobile Home Internet plan with the 5G Gateway N1. A month ago I started having intermittently getting this message: Your device is conne...
@nc1037 Thank you for responding. I have a Sony Bravia Google TV mode: XR-42A90K. You could be right about a bug with Amazon software related to these TVs. YouTube, Apple TV and Netflix work just fine on my TV with the same service.
As another troubleshooting step, I tried streaming Prime Video on my Samsung mobile phone, which is on the same T-mobile 5G Home Internet WiFi and this did not work either. Next, I turned off WiFi on my mobile phone, thereby forcing data transfer over the cell LTE network and this time Prime Video worked/ streamed just fine.
