Forum Discussion

KrisHunt's avatar
KrisHunt
Network Novice
Hace 11 meses

Website Assets Won't Load with T-Mobile Home Internet... A veces

I develop websites, and lately I've been experiencing a weird issue where certain assets (like Javascript files, CSS files, and images) absolutely refuse to load on the sites I'm building. I eventually determined that the problem has something to do with my T-Mobile Home Internet, since it does not happen when people outside my home network view the website. Also, if I use my phone's cellular connection as a wifi hotspot for my desktop computer, the problem goes away. It's not a browser caching issue; clearing the cache and doing hard resets has no effect - usually. Using Chrome devtools, I can identify which assets aren't loading, and sometimes I can force them to refresh individually, which resolves the issue for a while. But then the problem resurfaces some time later.

This issue has been happening off and on for about three weeks now. I've been using T-Mobile Home Internet for a couple of months. I've only experienced this problem with the websites I've been building lately. I have other sites that I've built the same way before I switched to T-Mobile Home Internet that have no issues.

Anyone have any insight on what’s going on?

  • copz1998's avatar
    copz1998
    Connection Curator

    @KrisHunt I found a thread where a user had a similar issue. Questions to consider - have you tried using different web browsers to test the issue? Also, try turning off IPV6. Take a look. I have developed websites using WordPress and hand coding and have not experienced any issues with my TM Home Internet. 

    https://community.t-mobile.com/troubleshooting-38/5g-home-internet-some-sites-won-t-load-37253?tid=37253&fid=38

    Let us know how you resolved the issue so it may help others.

  • KrisHunt's avatar
    KrisHunt
    Network Novice

    Thanks… it seems that the common thread is either Joomla 4, HostGator, or T-Mobile Home Internet (I use all three)… or possibly some combination of them.

  • KrisHunt's avatar
    KrisHunt
    Network Novice

    I moved the gateway closer to my computer and the problem went away. I don't understand why that would have helped, but it did.

     

    Incidentally, who presumptuously marked copz1998’s answer as “correct”?

  • KrisHunt's avatar
    KrisHunt
    Network Novice

    And now it has happened again, despite the gateway being closer to my computer. I think it has more to do with power cycling the gateway than anything else.

  • Hatorri's avatar
    Hatorri
    Network Novice

    Just spent an hour with tech support in which they had me power cycle the device and factory reset with no success. 

    With the ethernet connected pc, I can only go to google.com and web search work but some sites are not able to connect. I connected to amazon.com through the aearch link but failed to connect when clicking the home depot link. Any attempts to connect by typing the url in the browser bar fails other than google.com. i have tried this with microsoft edge and brave browsers. 

    When i connect my cell phone to the wifi, google searches work but i didnt try clicking to any links to see if that works. I tried opening up youtube app and i am able to search and see the videos. I tried opening up X/twitter app and it failed. 

    Work laptop was a complete bust. Cant browse to the work related urls. Vpns dont work. 

    My kid's nintendo switch wont connect either and last i know, there are not any security settings that i know of to set.

    When i switch back to xfinity(trying to get rid of them),everything works like normal.

    The tech says it is my computer settings but the settings are the same when using xfinity and tmobile. Only tmobile has this issue. Note: i did not have this issue last week when i first set up tthetmobile home internet.

    Would love to get everything back to normal with tmobile but i might have to stick with xfinity even though i hate their policy of raising prices. Only option next would be for me to get starlink but that is way more expensive

     

     

  • KrisHunt's avatar
    KrisHunt
    Network Novice

    This issue hasn’t resurfaced for me in five months.

  • pgrey's avatar
    pgrey
    Transmission Trainee

    @Hatorri The VPN and Nintendo are never going to be a great experience, due to CG-NAT.  If you can use IPv6 exclusively (assuming all sides of the connections support this), it’s less of an issue (CG-NAT is somewhat subverted), but things still cycle, so you won’t have a super consistent connection, in the long run.

    You're basically sharing a public IP(s), which most secure VPNs won't accept these days, and the console is trying to treat your IP as stable, which it's not, at least not for long.  Creating a basic VPN tunnel, on a router, using something like NordVPN to a local host will help, bug again, only for awhile, the VPN will eventually get kicked off as well and need to reconnect.

    On the Ethernet PC that won't go to basic sites, I'd reset that adapter (from the Control Panel) disable and re-enable it, or reinstall the driver, checking for updated drivers at the same time.  This sounds like a cached DNS or similar issue, which the reset would "fix", by removing all the cached data (there are other ways to do this, via command-line, which I'm happy to post if you want to try these, first).