Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Carrie39 wrote:

Hello all. I am new to the TMobile Gateway. I just got the grey Gateway tower and I am having the same issues with my older laptop not connecting or even seeing my SSID. Everyone else in my house can connect and be on it just fine but when I got to connect my laptop it won't come up. It's a Toshiba Satellite Pro L850 series running Windows 8. I have done everything I can think of to find my connection. I went in and made sure my Wifi adapter was up to date, rolled back the drivers and even went in to command prompt and did the config. Still nothing. What am I doing wrong or what do I need to do to get it to connect??

I had the identical problem with an older laptop with a Realtek adapter, where the newest driver update did not solve the problem of connecting.

The T-Mobile 5G gateway is WiFi6, which has advanced encryption and shared SSIDs, which some older equipment cannot handle.

Going through the many threads here on this issue, it appears there are at least 3 ways to solve this, if the driver update does not work.

Basically, activating and renaming the SSID of one of the 2.4GHz channels so that it is not shared, lowering the transmission mode to an older standard, or lowering the encryption (WPA) to an older standard.